Refund and Return Policy

At SL VEDA, we strive to deliver the highest quality products. To maintain our quality and hygiene standards, all sales are final. We do not accept returns or process refunds for changes of mind, incorrect ordering, or subjective dissatisfaction.

Damaged, Defective, or Incorrect Items

We only offer replacements or refunds in the strict event that a product is delivered damaged, defective, or if the wrong item was shipped.

To qualify for a damaged product claim, the following criteria must be met:

  • Reporting Window: The issue must be reported to our support team within 48 hours of order delivery.
  • Mandatory Proof: We require visual evidence to process any claim. Claims submitted without both photo and video proof will be automatically rejected.
    • Video Proof: A clear, continuous unboxing video showing the sealed package being opened and the damage/defect.
    • Photo Proof: Clear, well-lit images of the damaged product and the original shipping box/packaging.

How to Submit a Claim

  1. Contact Support: Reach out to us via WhatsApp or Email within 48 hours of receiving your package.
  2. Include Order Details: Provide your Order Number, Full Name, and a brief description of the damage.
  3. Attach Media: Upload your unboxing video and photos of the damaged item.
  4. Resolution: Our team will review your claim within 1-2 business days. If approved, we will immediately issue a replacement or process a refund to your original payment method.

Contact Us for Claims